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Scheduled Maintenance: We will be performing maintenance between 11:00 PM NZST on Saturday, May 16th and 2:30 AM NZST on Sunday, May 17th. Online applications for credit cards and loans will not be available during this time. We apologise for any inconvenience and appreciate your patience while we make these improvements.

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  • The merchant has agreed to process a refund for a Standard Purchase, but I have not received the refund?

Insolvent retailer

The merchant has agreed to process a refund for a Standard Purchase, but I have not received the refund?

We will require you to complete a Notice of Disputed Transaction Form and provide proof the merchant has agreed to a refund, for us to utilise Mastercard’s Chargeback and Disputes process. This supporting documentation is a mandatory requirement and must be provided to ensure we can dispute your transaction with the merchant. The completed Notice of Disputed Transaction Form and supporting documentation must be returned to [email protected] within 7 days for flexigroup to initiate the dispute process via Mastercard.

Need more help?

Call us

You can contact our call centre during the following times: Monday - Saturday: 8.30am – 6.00pm
Sunday: closed

CALL 0800 500 450

If you’re trying to contact us from outside New Zealand, please call
+64 9 580 7365

Write to us

If you would prefer to contact us in writing,
please email: [email protected]

Or send your correspondence to the following address:

Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Things you should know 

*With a Flight Centre Mastercard you earn: 

  • 1.00 Flight Centre Reward for every NZ$150 spend on Standard Purchases (excludes cash advances, balance transfers, fees, interest charges & quasi-cash transactions) within New Zealand online & in-store.
  • 1.00 Flight Centre Reward for every NZ$100 spent internationally online & in-store (where Mastercard designates the merchant to be located in a country other than New Zealand).
  • 2.00 Flight Centre Rewards for every NZ$150 spent in-store or online at Flight Centre New Zealand.

When redeemed, every 1.00 Flight Centre Reward earned will equate to NZ$1.00 credit on your Flight Centre Mastercard account and may be redeemed at Flight Centre New Zealand. Flight Centre Mastercard and Flight Centre terms and conditions apply.

A minimum purchase amount may be required. An Establishment fee of $55 applies to your first LTF transaction, a $35 Advance Fee applies to all subsequent LTF transactions. Standard Interest Rate, currently 24.99% p.a. applies to any outstanding balance at the end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.