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From 26 June, we're making some important changes to the Flight Centre Mastercard Reward Programme earn rate. Learn more

Got a question?
We’re here to help!

If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, mail or login into your My Account. See below for all of our contact information.

You are protected by responsible lending laws. Because of these protections, the recommendations given to you by us about Flight Centre Mastercard are not regulated financial advice. This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed. You may want to consider getting independent financial advice.

Lost or Stolen Cards

IF YOUR CARD IS LOST OR STOLEN Call us immediately on 0800 500 450 from NZ or +64 9 580 7365 from overseas and follow the voice prompts to cancel your card or login to our My Account centre and complete our online form.

Chat with us
You can chat with our team during the following times:
Monday - Saturday: 8.30am - 6pm Sunday: closed

Call us

You can contact our call centre during the following times: Monday - Saturday: 8.30am – 6pm
Sunday: closed

If you’re trying to contact us from outside New Zealand, please call +64 9 580 7365

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Add your Flight Centre Mastercard Card to your smartphone wallet

Download the Flight Centre Mastercard App

Access your account anytime, anywhere with Flight Centre Mastercard app. We have introduced new, easy-to-use features that make managing your account even more convenient.

Add your Flight Centre Mastercard Card to your smartphone wallet

Download on Apple Store/Get it on Google Play