Search

Help and Support

Search

Ways to pay

We’ve got lots of ways to pay your credit card bill, just choose what suits you.

Activate your card

It's easy to activate - you can activate online, using the app, or by phone.

Lost or stolen cards

Temporarily block your card if you've misplaced it, then unblock it at any time.

Manage your account online – it’s easy!

Did you know, that the answers to many of the most commonly asked questions can be found through the handy online self-service options?

From activating your card, changing your details or paying your bill - managing your card online is easier than ever.

Need more help?

Chat with us
You can chat with our team during the following times:
Monday - Saturday: 9am - 6pm Sunday: closed

Call us

You can contact our call centre during the following times: Monday - Saturday: 8.30am – 6.00pm
Sunday: closed

If you’re trying to contact us from outside New Zealand, please call +64 9 580 7365

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Things you should know

With a Flight Centre Mastercard you earn:

  • 1.00 Flight Centre Reward for every NZ$150 spend on Standard Purchases (excludes cash advances, balance transfers, fees, interest charges & quasi-cash transactions) within New Zealand online & instore.
  • 1.00 Flight Centre Reward for every NZ$100 spent internationally online & instore (where Mastercard designates the merchant to be located in a country other than New Zealand).
  • 2.00 Flight Centre Rewards for every NZ$150 spent in-store or online at Flight Centre New Zealand.

When redeemed, every 1.00 Flight Centre Reward earned will equate to NZ$1.00 credit on your Flight Centre Mastercard account and may be redeemed at Flight Centre New Zealand. Flight Centre Mastercard and Flight Centre terms and conditions apply.

A minimum purchase amount may be required. An Establishment fee of $55 applies to your first LTF transaction, a $35 Advance Fee applies to all subsequent LTF transactions. Standard Interest Rate, currently 24.99% p.a. applies to any outstanding balance at the end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.