Help and Support


What is your bank account number?

Our preferred payment method is Direct Debit. You can download a direct debit form by clicking here. You can also make payments through internet banking. The best way to do this is to set us up as a bill payee. You can transfer payments directly through your bank’s internet baking by choosing Flight Centre Mastercard as the bill payee. You will be prompted to enter the Code and Reference. This is needed to identify and process your payment. If you can’t find us in your bank’s bill payee list, please use these details: Bank: ANZ Account Name: Columbus Financial Services Limited Account number: 01-1839-0926671-00Particulars: Please enter your surname Code: You may leave this blank Reference: Enter your 10 digit customer ID number (found on the back of your card or the top right hand corner of your account statement).To avoid unnecessary delays to your payment please ensure you always complete the Reference field correctly as above.

Need more help?

Call us

You can contact our call centre during the following times: Monday - Saturday: 8.30am – 6pm
Sunday: closed

If you’re trying to contact us from outside New Zealand, please call +64 9 580 7365

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Things you should know

Earn 1.50 Flight Centre Rewards for every NZ$100 spend on Standard Purchases (excludes cash advances, balance transfers, fees, interest charges & quasi-cash transactions). Earn 3.00 Flight Centre Rewards for every NZ$100 spent in-store or online at a New Zealand Flight Centre store. When redeemed, every 1.00 Flight Centre Reward earned will equate to NZ$1.00 credit towards your Flight Centre Mastercard account.

A minimum purchase amount may be required. An Establishment fee of $55 applies to your first LTF transaction, a $35 Advance Fee applies to all subsequent LTF transactions. Standard Interest Rate, currently 24.99% p.a. applies to any outstanding balance at the end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.