Help and Support


Will my banking information be handled in a safe and secure manner?

Your banking information provided to us will be analysed with strong security measures in place to ensure your information is private and confidential. The systems and processes are set up so that we can only ever access a ‘view-only’ version of the transaction data; we do not have the facilities or capability to take any action related to your account(s).

Columbus Financial Services Limited/Farmers Mastercard uses Bank Statements Online solution provided by illion. illion’s technology is used by thousands of lenders and brokers in Australia and NZ. illion never store online banking credentials. illion’s service is independently tested and audited by external security experts. The data collected is encrypted with bank level 256-bit encryption, secured by 2048-bit keys. Statements detailing your income and expenses are only provided to Columbus Financial Services Limited.

Need more help?

Call us

You can contact our call centre during the following times: Monday - Saturday: 8.30am – 6pm
Sunday: closed

If you’re trying to contact us from outside New Zealand, please call +64 9 580 7365

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Things you should know

Earn 1.50 Flight Centre Rewards for every NZ$100 spend on Standard Purchases (excludes cash advances, balance transfers, fees, interest charges & quasi-cash transactions). Earn 3.00 Flight Centre Rewards for every NZ$100 spent in-store or online at a New Zealand Flight Centre store. When redeemed, every 1.00 Flight Centre Reward earned will equate to NZ$1.00 credit towards your Flight Centre Mastercard account.

A minimum purchase amount may be required. An Establishment fee of $55 applies to your first LTF transaction, a $35 Advance Fee applies to all subsequent LTF transactions. Standard Interest Rate, currently 24.99% p.a. applies to any outstanding balance at the end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.