Help and Support


What are acceptable forms of ID when applying for a Flight Centre Mastercard?

When applying for a Flight Centre Mastercard you must have ID and Proof of Address
Accepted forms of ID:

  • New Zealand Driver Licence
  • New Zealand Passport
  • Australian passport
  • Any other nationality passport with a valid NZ Residency Visa

Accepted forms of Proof of Address:

  • In addition, if you apply using any passport other than a New Zealand passport you must also have proof of address, which is either:
  • Utility Bill (includes telephone, internet, SKY TV, electricity, gas, insurance, land and water rates)
  • Account Statement from a bank, building society or credit union
  • Insurance policy
  • A letter or statement from Inland Revenue Department

Please ensure that your Proof of Address document: Has been issued in the name of applicant and not older than 3 months.
Has a printed address that matches the one used in the “Information for Credit Application” form (if applicable)
Has a physical address (rather than a PO Box)
For any queries, please contact 0800 500 450.

Need more help?

Call us

You can contact our call centre during the following times:

Monday - Saturday: 8.30am – 6pm
Sunday: closed

If you’re trying to contact us from outside New Zealand, please call +64 9 580 7365

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Things you should know

Earn 1.50 Flight Centre Rewards for every NZ$100 spend on Standard Purchases (excludes cash advances, balance transfers, fees, interest charges & quasi-cash transactions). Earn 3.00 Flight Centre Rewards for every NZ$100 spent in-store or online at a New Zealand Flight Centre store. When redeemed, every 1.00 Flight Centre Reward earned will equate to NZ$1.00 credit towards your Flight Centre Mastercard account.

A minimum purchase amount may be required. An Establishment fee of $55 applies to your first LTF transaction, a $35 Advance Fee applies to all subsequent LTF transactions. Standard Interest Rate, currently 24.99% p.a. applies to any outstanding balance at the end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.