Help and Support


Why do I need to submit my bank statements through an online login?

During the application process you will be asked to select your bank account and log in using your credentials so we are able to access your online bank statements. This is so that Columbus Financial Services Limited can verify your income and expense information to meet our responsible lending obligations. In addition, verifying your income and expenses through Bank Statements Online will result in a quicker application decision than when statements are manually supplied.   Once you’ve logged in, you will choose the bank that your main income goes to and expenses go out of for validation. Your transactional data is shared with us securely so that we can verify your income and expense information.   You’ll get an opportunity to confirm whether the figures produced for income and expenses are accurate, before completing your application.

Need more help?

Call us

You can contact our call centre during the following times: Monday - Saturday: 8.30am – 6pm
Sunday: closed

If you’re trying to contact us from outside New Zealand, please call +64 9 580 7365

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Things you should know

Earn 1.50 Flight Centre Rewards for every NZ$100 spend on Standard Purchases (excludes cash advances, balance transfers, fees, interest charges & quasi-cash transactions). Earn 3.00 Flight Centre Rewards for every NZ$100 spent in-store or online at a New Zealand Flight Centre store. When redeemed, every 1.00 Flight Centre Reward earned will equate to NZ$1.00 credit towards your Flight Centre Mastercard account.

A minimum purchase amount may be required. An Establishment fee of $55 applies to your first LTF transaction, a $35 Advance Fee applies to all subsequent LTF transactions. Standard Interest Rate, currently 24.99% p.a. applies to any outstanding balance at the end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.