Help and Support



How we’ll manage your complaint
We value your feedback and hope that you never have a reason to make a complaint. However we know that sometimes things may not go right. Our aim is to resolve all issues in a timely manner. All complaints are acknowledged within five working days and you will be kept informed of progress throughout the process. If our Customer Services team are unable to resolve the complaint, it will be referred to one of our Team Managers and then to the Internal Disputes Resolution team who are supervised by our Complaints Manager.
If you wish to lodge a complaint, please contact us by email to [email protected] or phone 0800 119 100 or +64 9 580 7399.
If we cannot resolve the complaint to your satisfaction, you may contact Financial Services Complaints Limited (FSCL), an independent Financial Ombudsman service approved by the Minister for Consumer Affairs. You will not be charged for this service.
You can contact FSCL by:

Telephone: 0800 347 257 or 04 472 FSCL (04 472 3725)
Email: [email protected]
Address: Financial Services Complaints Limited, PO Box 5967, Lambton Quay, Wellington 6145.

You can also report information about us to the Commerce Commission using the details below:
Commerce Commission
[email protected]
0800 943 600

Need more help?

Call us

You can contact our call centre during the following times: Monday - Saturday: 8.30am – 6pm
Sunday: closed

If you’re trying to contact us from outside New Zealand, please call +64 9 580 7365

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Things you should know 

With a Flight Centre Mastercard you earn:

  • 1.00 Flight Centre Reward for every NZ$150 spend on Standard Purchases (excludes cash advances, balance transfers, fees, interest charges & quasi-cash transactions) within New Zealand online & instore.
  • 1.00 Flight Centre Reward for every NZ$100 spent internationally online & instore (where Mastercard designates the merchant to be located in a country other than New Zealand).
  • 2.00 Flight Centre Rewards for every NZ$150 spent in-store or online at Flight Centre New Zealand.
  • When redeemed, every 1.00 Flight Centre Reward earned will equate to NZ$1.00 credit on your Flight Centre Mastercard account and may be redeemed at Flight Centre New Zealand. Flight Centre Mastercard and Flight Centre terms and conditions apply.

A minimum purchase amount may be required. An Establishment fee of $55 applies to your first LTF transaction, a $35 Advance Fee applies to all subsequent LTF transactions. Standard Interest Rate, currently 24.99% p.a. applies to any outstanding balance at the end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.