Help and Support


Authorised Person

Flight Centre Mastercard allows you to add an Authorised Person to your account. This person will be able to request and obtain details, and manage certain aspects of your account.
What an Authorised Person can do
Request and view account details such as:

  • Outstanding balance
  • Available credit
  • Credit limit
  • Minimum payment due
  • Flight Centre Rewards balance
  • Transaction information including amounts, dates and merchant details.

Administer the account, including:

  • Reporting a card lost or stolen and placing a temporary hold on that card.
  • Changing any scheduled direct debit payment.
  • Making a payment arrangement if the account is in arrears.

What they can’t do:

  • Request changes to the account
  • Invite a person to be an additional cardholder
  • Request a replacement card
  • Cancel a direct debit

You can add or remove an Authorised Person from the account at any time by contacting us.

Need more help?

Call us

You can contact our call centre during the following times: Monday - Saturday: 8.30am – 6pm
Sunday: closed

If you’re trying to contact us from outside New Zealand, please call +64 9 580 7365

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Things you should know

Earn 1.50 Flight Centre Rewards for every NZ$100 spend on Standard Purchases (excludes cash advances, balance transfers, fees, interest charges & quasi-cash transactions). Earn 3.00 Flight Centre Rewards for every NZ$100 spent in-store or online at a New Zealand Flight Centre store. When redeemed, every 1.00 Flight Centre Reward earned will equate to NZ$1.00 credit towards your Flight Centre Mastercard account.

A minimum purchase amount may be required. An Establishment fee of $55 applies to your first LTF transaction, a $35 Advance Fee applies to all subsequent LTF transactions. Standard Interest Rate, currently 24.99% p.a. applies to any outstanding balance at the end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.