Help and Support


How can I close my account?

If you wish to close your Account, you can request your Account be cancelled at any time by contacting us on 0800-500-450 or +64 9 580 7365. You will need to obtain a final settlement figure to ensure your account is paid in full.

The final settlement figure will include any unpaid interest calculated up to the last billing date.

Please keep in mind your account must have a zero balance before we can close your account. You must ensure that all outstanding Purchases on Delayed Delivery, automatic payment and any other periodic and/or recurring debits on your Account are cancelled.

Need more help?

Call us

You can contact our call centre during the following times: Monday - Saturday: 8.30am – 6pm
Sunday: closed

If you’re trying to contact us from outside New Zealand, please call +64 9 580 7365

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Things you should know

Earn 1.50 Flight Centre Rewards for every NZ$100 spend on Standard Purchases (excludes cash advances, balance transfers, fees, interest charges & quasi-cash transactions). Earn 3.00 Flight Centre Rewards for every NZ$100 spent in-store or online at a New Zealand Flight Centre store. When redeemed, every 1.00 Flight Centre Reward earned will equate to NZ$1.00 credit towards your Flight Centre Mastercard account.

A minimum purchase amount may be required. An Establishment fee of $55 applies to your first LTF transaction, a $35 Advance Fee applies to all subsequent LTF transactions. Standard Interest Rate, currently 24.99% p.a. applies to any outstanding balance at the end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.