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What is a Passcode?

A Passcode is a five-digit number that allows you to securely access your personal account information, such as your account balance, when you call  on 0800 500 450 from NZ or +64 9 580 7365 from overseas, without needing to talk to anyone. For added security, you may also be asked to enter a Passcode for some online transactions. If you don’t have a Passcode set up, please call us on 0800 500 450 from NZ or +64 9 580 7365 from overseas.

Need more help?

Call us

You can contact our call centre during the following times: Monday - Saturday: 8.30am – 6pm
Sunday: closed

If you’re trying to contact us from outside New Zealand, please call +64 9 580 7365

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Things you should know 

With a Flight Centre Mastercard you earn:

  • 1.00 Flight Centre Reward for every NZ$150 spend on Standard Purchases (excludes cash advances, balance transfers, fees, interest charges & quasi-cash transactions) within New Zealand online & instore.
  • 1.00 Flight Centre Reward for every NZ$100 spent internationally online & instore (where Mastercard designates the merchant to be located in a country other than New Zealand).
  • 2.00 Flight Centre Rewards for every NZ$150 spent in-store or online at Flight Centre New Zealand.
  • When redeemed, every 1.00 Flight Centre Reward earned will equate to NZ$1.00 credit on your Flight Centre Mastercard account and may be redeemed at Flight Centre New Zealand. Flight Centre Mastercard and Flight Centre terms and conditions apply.

A minimum purchase amount may be required. An Establishment fee of $55 applies to your first LTF transaction, a $35 Advance Fee applies to all subsequent LTF transactions. Standard Interest Rate, currently 24.99% p.a. applies to any outstanding balance at the end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.