What is a Passcode?

A Passcode is a five-digit number that allows you to securely access your personal account information, such as your account balance, when you call  on 0800 500 450 from NZ or +64 9 580 7365 from overseas, without needing to talk to anyone.

For added security, you may also be asked to enter a Passcode for some online transactions.

If you don’t have a Passcode set up, please call us on 0800 500 450 from NZ or +64 9 580 7365 from overseas.