We're here to help

The love and support of the entire Flight Centre Mastercard team is with all of New Zealand during these changing times.

 

Our customer services teams are available and ready to help should you have any questions about your current situation during this time. Head to our contact us  page to find out more on how to get in touch.

 

Hardship

We’re doing what we can to assist in the current environment. If you’ve found yourself in a difficult situation due to recent events, please fill in this form and we’ll be in touch.

 

Flight Centre Rewards

Until we start to travel and explore again, we’re freezing the expiry date on all of your existing Flight Centre Rewards so you can still enjoy the maximum benefit of your hard-earned Rewards when the time is right. Please be assured that once travel restrictions ease, you will be able to redeem any Rewards you may have sitting on your account to make a booking with Flight Centre. You will also be able to redeem any Rewards you may have earned from any purchased essential goods and services.

 

Keeping your details safe

One thing to watch out for in the current climate is online scams and fraud - this includes suspicious and unsolicited emails, phone calls and text messages. We’ll never contact you asking for your password, credit card number, PIN, CVC number, or access to your device in an email or text. If you receive a suspicious email or text message you should immediately delete it and do not click on any links. You can always contact us if you’re not sure of the authenticity.

 

Set up online statements

Still getting paper statements? It’s easy to set them up online and is a much faster and convenient way to access them while also relieving some of the pressure on NZ Post. Log on to My Account here and select the 'online statements' option. You'll automatically get your next statement via email.

 

Download our App

Stay connected with the Flight Centre Mastercard app. Activate your card, access your account, view real-time transactions, balance and upcoming payments anytime, anywhere. Search ‘Flight Centre Mastercard’ and download now through the App store for iPhone or Google Play for Android

 

Contactless and Apple Pay

Don’t forget, with Flight Centre Mastercard you can use Contactless and Apple Pay^.

 

During the Covid-19 pandemic, New Zealand’s payments industry have progressively roll out a temporary increase to the PIN limit for Contactless card payments to $200. The increase, which is up from the current $80 limit, aims to help reduce the need for customers to touch PIN pads when making in-store purchases during the COVID-19 pandemic. Therefore, you can now use your Flight Centre Mastercard during this time for Contactless purchases of up to $200.

 

Given the number of cards, payment terminals and businesses involved from across the country – it’s expected to take a few weeks for the roll out to be completed by retailers. Whilst our Flight Centre Mastercards are activated with the benefit now, we require merchants to activate contact payment capabilities at their terminals.

 

For Contactless payments over $200, the terminal will still ask for a PIN number so just follow the prompts.

 

Using Apple Pay with your Flight Centre Mastercard?

Yes, the new $200 PIN limit will automatically be applied to payments made in store using your mobile phone with Apple Pay. You will not have to make any changes to the existing card details on your phone. You may have noticed that some terminals already don’t ask for a PIN. This is because some terminals are set up to know your mobile has identified you using your fingerprint or face ID, and don’t then require a PIN for any limit. That will continue at those terminals.

 

New to Contactless Payments? Here’s what you need to know:

All you need to do is follow the usual prompts on the PIN pad when paying. If the limit has become active on that payment terminal, it will kick in automatically. You will simply see the Contactless symbol show on screen, hold your card directly above the screen and you will see the status of your payment on screen. That’s it.

 

What about safety and security?

Flight Centre Mastercard will continue to monitor transaction accounts and alert customers to any unusual activity. If you have any concerns about unauthorised transactions on your account, please contact us. We also advise all customers to treat their Contactless cards like they would cash and take the necessary precautions to keep them safe. While Contactless cards are a secure way to pay, if lost or stolen, they should be reported immediately here.

 

Take care of yourself, your whānau and your loved ones. Remember that we’re here to help and that we’ll get through this together.

 

The Flight Centre Mastercard Team

 

 

 

 

 

 

Things to know:

^For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105

Apple Pay is a trademark of Apple Inc, registered in the U.S. and other countries.