FAQ

Applying

When applying for a Flight Centre Mastercard® you must have either:

  • New Zealand Driver Licence
  • New Zealand passport
  • Australian passport
  • Any other nationality passport with a valid NZ Residency Visa

Accepted forms of Proof of Address:

 

In addition, if you apply using any passport other than a New Zealand passport you must also have proof of address, which is either:

  • Utility Bill (includes telephone, internet, SKY TV, electricity, gas, insurance, land and water rates)
  • Account Statement from a bank, building society or credit union
  • Insurance policy
  • A letter or statement from Inland Revenue Department

Please ensure that your Proof of Address document:

  • Has been issued in the name of applicant and not older than 3 months.
  • Has a printed address that matches the one used in the “Information for Credit Application” form (if applicable)
  • Has a physical address (rather than a PO Box)

For any queries, please contact 0800 500 450.

 

Contact

To get in contact with us please fill in the form on our contact us page, or call us on 0800 500 450 from NZ +64 9 580 7365 from overseas.

 

Fees and terms

Our terms and conditions can be viewed here.

The Flight Centre Mastercard  has an annual fee of $50 applied to your Account twice a year ($25 on opening and every 6 months thereafter).

Fee correct as at 29 November 2016.

Flight Centre Rewards

If you receive a refund on all or part of your purchase you have made using your Card, any Flight Centre Rewards earned for that Purchase will be reversed, up to the amount of the refund you have received.

 

If a Purchase has triggered an automatic redemption, then unless it would result in your Account having a credit balance, the value of that redemption will remain on your Account, even if you subsequently return the goods or receive a refund for the relevant purchase.

 

For example;

Your Flight Centre Rewards balance is 20.00. You then spend $1,200 on a Gold Coast trip at a Flight Centre store, which automatically redeems the 20.00 Flight Centre Rewards as a credit onto your account for NZ$20. If you subsequently cancel that Gold Coast trip we will not reverse the $20credit we provided to you for that transaction, however, we will reverse the Rewards earned on the original purchase of the trip. Note: any Flight Centre Rewards earned on that Gold Coast trip of 24.00 will be reversed out.

Yes. Any unused Flight Centre Rewards will expire 3 years after the date they are earned.

We do it for you. Your Flight Centre Rewards earned, Flight Centre Rewards redeemed and your balance will appear on your Statement each month and online with our secureWeb Self Service centre at flightcentremastercard.co.nz. You can also check your balance on our mobile app or by calling 0800 500 450 (+64 9 580 7365 if overseas).

Flight Centre Rewards are automatically redeemed after any Purchase at a New Zealand Flight Centre store (either in-store or online). When redeemed, every 1.00 Flight Centre Reward earned will equate to NZ$1.00 credit to your Flight Centre MasterCard account.

 

For example:

Assume that on 31 March 2017 you have accumulated 20.00 Flight Centre Rewards on your account.

On 1 April 2017 you purchase a bus tour of Queenstown for NZ$60 using your Card at a New Zealand Flight Centre store.

On 2 April 2017 you will receive a credit of NZ$20.00 on your account.

Note: The Flight Centre Rewards earned on the 1 April 2017 purchase will only be redeemable from the next day ie 2 April 2017.

 

Flight Centre Rewards can only be redeemed as credit to your Flight Centre MasterCard Account once you have made a repeat Purchase at a New Zealand Flight Centre store (either in-store or online).

You earn 1.00 Flight Centre Reward for every NZ$100 you spend on a Purchase (excluding Purchases from Flight Centre) . At Flight Centre it’s even better, you earn 2.00 Flight Centre Rewards for every NZ$100 you spend in-store or online at a New Zealand Flight Centre store.

 

For example:

You spend $250 on groceries at your supermarket with your Card = 2.50 Flight Centre Rewards earned.

You spend $1,200 on a trip to the Gold Coast at a Flight Centre store using your Card = 24.00 Flight Centre Rewards earned.

 

We may from time to time tell you about the other places you can earn Flight Centre Rewards (including double Rewards).

Lost card

Call us immediately on 0800 500 450 from NZ or +64 9 580 7365 from overseas and follow the voice prompts to cancel your card or login into our Web Self Service centre and fill out our online form.

 

Passcode

Your Password is used to login to the Flight Centre MasterCard® website and mobile app.

Your Passcode is a five-digit number that allows you to securely access your personal account information, such as your account balance, without the need to speak to one of our Customer Services team when you call us on 0800 500 450 from NZ or +64 9 580 7365 from overseas.

For added security, you may also be asked to enter a Passcode for some online transactions.

 

A Passcode is a five-digit number that allows you to securely access your personal account information, such as your account balance, when you call  on 0800 500 450 from NZ or +64 9 580 7365 from overseas, without needing to talk to anyone.

For added security, you may also be asked to enter a Passcode for some online transactions.

If you don’t have a Passcode set up, please call us on 0800 500 450 from NZ or +64 9 580 7365 from overseas.

Payments

Yes, we changed to ANZ in September 2018. The majority of people will not be affected by this and are not required to act. Those who are affected will be communicated with accordingly.

Our preferred payment method is Direct Debit. You can download a direct debit form by clicking here.

 

You can also make payments through internet banking.

 

The best way to do this is to set us up as a bill payee. You can transfer payments directly through your bank’s internet baking by choosing Flight Centre Mastercard as the bill payee. You will be prompted to enter the Code and Reference. This is needed to identify and process your payment.

 

If you can’t find us in your bank’s bill payee list, please use these details:

 

Bank: ANZ

Account Name: Columbus Financial Services Limited

Account number: 01-1839-0926671-00

 

Particulars: Please enter your surname

Code: You may leave this blank

Reference: Enter the letters ”ID”, followed by your 10 digit customer ID number (found on the back of your card or the top right hand corner of your account statement).

 

To avoid unnecessary delays to your payment please ensure you always complete the Reference field correctly as above.

Transfer payments directly from your online banking accounts to your Flight Centre Mastercard account:

Bill payee: Flight Centre Mastercard

Account number: 01-1839-0926671-00

Account Name: Columbus Financial Services Limited

Particulars: Please enter your surname

Code: You may leave this blank

Reference: Enter the letters ”ID”, followed by your 10 digit customer ID number (found on the back of your card or the top right hand corner of your account statement).

Always complete the Reference field to avoid unnecessary delays to your payment.

Any payment you make to your account is allocated according to the payment allocation sequence, unless you specify otherwise.

Full details of the payment allocation sequence can be found in our Terms and Conditions.

Using your Card

Yes, your account can still be used to make Long Term Finance purchases without your card so please keep your mobile phone and email address safe.

If you would like to put your account on hold to all stop purchases (including Long Term Finance), please call us on 0800 500 450 within NZ or +64 9 580 7365 from overseas.

If you identify an unauthorised transaction on your account, call us straight away on 0800 500 450 from NZ or +64 9 580 7365 from overseas. For peace of mind, you can also temporarily place your card on hold by logging into Web Self Service so the card can’t be used.

 

If you wish to dispute a transaction (for example, you were charged an incorrect amount, have not received the goods or services or have received an incorrect amount of cash from an ATM), please complete the Disputed Transaction form and either email it to customer.services@flexicards.co.nz, or post it to: Flexi Cards Chargebacks and Disputes, PO Box 94013, Auckland 2241.

You are able to make Long Term Finance purchases in-store, at participating merchants without your card by using your Customer ID number. Your Customer ID is shown on the back of your card, the top right-hand-side of your monthly statement and on any correspondence that you receive from us.

Yes, you can use your Flight Centre Mastercard® to withdraw cash (cash advance) from any bank and ATM, within NZ and overseas displaying the Mastercard acceptance mark. Remember, if you withdraw cash from your Flight Centre Mastercard, interest accrues straight away and ATM fees may apply.

To apply for a credit limit increase please head to Web Self Service or call us on 0800 500 450 from NZ or +64 9 580 7365 from overseas.

Flight Centre Mastercard® offers access to Long Term Finance dealsɅ in-store at thousands of participating retailers throughout New Zealand.

 

Check out where you can use your Flight Centre Mastercard for Long Term Finance deals.

 

ɅA minimum purchase amount may be required. Annual Account Fee of $50 applies. New Cardholder fees – $55 Establishment.  Existing Cardholder fee – $35 Advance. Standard Interest Rate, currently 22.95% p.a. applies to any outstanding balance at end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.

Your customer ID is shown on the back of your Flight Centre MasterCard®, the top right-hand-side of your monthly statement and on other correspondence that you may receive from us.

You can activate your card by selecting a PIN. To do that, call us on 0800 500 450 from NZ or +64 9 580 7365 from overseas or head to our Web Self Service centre.

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